Returns & Exchange
1. Refund Policy for Consumers:
We at Costume Limité are committed to ensuring your satisfaction with every purchase you make from us. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Refunds:
- You have 14 days from the date of delivery to return an item for a full refund.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.
- Proof of purchase, such as an order number or receipt, is required for all returns.
Refund Process:
- Contact our customer service team to initiate the return process.
- Once your return is approved, you will receive instructions on how to send the item back to us.
- Upon receiving and inspecting the returned item, we will issue a refund to your original payment method within 5 business days.
2. Return Policy for Businesses:
We value our business customers and understand that sometimes returns are necessary. Here’s how our return policy works for businesses:
Eligibility for Returns:
- Business customers can initiate returns within 14 days from the date of delivery.
- The returned item must be unused, in its original packaging, and in the same condition as when received.
- Proof of purchase is required for all returns.
Return Process:
- Contact our business customer service team to initiate the return process.
- After approval, you will receive instructions on how to send the item back to us.
- Once we receive and inspect the returned item, a store credit will be issued to your account within 5 business days.
Store Credit Details:
- Store credit can be used for future purchases on our webstore.
- Store credit does not expire and can be applied towards the purchase of any item.
- The value of the store credit will be equivalent to the purchase price of the returned item, excluding any shipping charges or applicable fees.
Exceptions:
- Personalized or customized items may not be eligible for returns or refunds unless they are defective or damaged.
Contact Us: If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team.
Please note that this policy is subject to change without notice. It’s recommended to review this policy periodically for any updates.
